Frequently asked questions
How long does shipping take?
We offer fast & free shipping Australia-wide. Orders are typically processed within 1-2 business days, and delivery times range between 7 to 15 business days, depending on your location.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to monitor your delivery’s progress through our 'Track My Order' page.
What if I need to change or cancel my order?
We process orders quickly, so if you need to make any changes, please contact us as soon as possible, generally with in the first 12 hours. Once an order has been shipped, we’re unable to modify or cancel it.
Can I change my shipping address after placing an order?
If you need to update your address, please contact us immediately. Once an order has been processed and shipped, we are unable to make changes.
What is your return policy?
We offer a 14-day money-back guarantee if your order arrives damaged, doesn’t arrive, or isn’t as described. Please note that we do not accept returns for change of mind.
What if my item arrives damaged or faulty?
If you receive a damaged or faulty item, please contact us within 14 days with photos or videos, and we’ll arrange a replacement or refund as per our policy.
Do you offer international shipping?
At this time, we only ship within Australia. Stay tuned as we continue to expand our services in the future!
What payment methods do you accept?
We accept PayPal and major credit/debit cards through our secure, encrypted payment gateways for a smooth and trusted checkout experience.